| Client |
Article Title |
Keywords |
Published by |
Edition |
| British Institute of Technology and e-Commerce |
Going virtual to improve server efficiency |
Information Technology |
eBritain magazine
Available in the printed magazine edition, and online |
Spring 2009 Issue 4 |
| WN Media |
Blood, sweat and tears |
Financial Markets |
World Finance
Available in the printed magazine edition. |
May
- June 2009 |
| Milner Curtis Ltd (MC2) |
Ask your staff; they’ll know the answers |
Human capital management. |
Human Capital Management magazine
Available in the printed magazine edition, and currently online (PDF)
|
Jan
- Feb 2009 |
| British Institute of Technology and e-Commerce |
Adopting global partnering as an effective customer strategy |
Information Technology, research and development, customer marketing. |
mycustomer
Available online |
February
2009 |
| Milner Curtis Ltd (MC2) |
Crisis control |
Legal |
Legal Marketing
Available in the printed magazine and online |
April - May 2009;
Vol. 4, Issue 1 |
| WN Media |
The Impact of the G20 |
Financial Markets |
World Finance magazine online
Available online |
April
2009 |
Milner Curtis Ltd (MC2) |
Goodness; your staff have shrunk, but why?
|
Call centres; customer strategies, staff redundancies, training and retention. |
Call Centre Focus
Available online. |
April
2009 |
Milner Curtis Ltd (MC2) |
Call Centres That Milk Customers Will Fail
|
Call centres, customer strategies. |
Call Centre Focus
Available online. |
April
2009 |
Milner Curtis Ltd (MC2) |
Profiting through the pinch |
Legal. |
Legal Marketing
Available online and in the printed edition. |
Oct-Nov
2008;
Vol. 3, Issue 4. |
Milner Curtis Ltd (MC2) |
Secret Service |
Call Centre. |
Call Centre Focus
Available in the printed magazine edition. |
October
2008 |
Milner Curtis Ltd (MC2) |
Thrive in a downturn with effective targeting |
Customer Relationship Management, sales targets, staff incentivisation and management. |
Mycustomer.com
Available online. |
October
2008 |
British Institute of Technology and e-Commerce |
‘Father of the Internet’ forecasts mobile future |
Information Technology, the internet. |
Netimperative
Available online (On Media-Insert’s site as Netimperative closed in July 2009). |
November
2008 |
British Telecom (BT) |
Work-Life Balance: Can Technology Help You To Achieve This? |
Information Technology, Small and Medium-Sized Enterprises. |
BT Broadband Office blog
Available online. |
March
2008 |
